We are dedicated to customer service and satisfaction in all that we do. Our passion for great results is non-negotiable and the skills we have developed guarantee you the best possible result on your investment.
Our property managers’ warm and friendly demeanour does not take away from the expert advice and timely recommendations they are able to give our clients, enabling them to maximise their investment income whilst minimising the stress that will free up more time for you to concentrate building your wealth on investing.
By using a style of open communication and establishing a level of trust with both tenants and landlords, we understand that successful property management comes down to strong organisation skills, putting ourselves in the client’s shoes and treating your property like it was our own.

Below is a brief look at the process we undertake to manage your property. Before Leasing
• Management Agreement must be signed between Landlord and Agent
• Agent will inform related Council, Strata ,etc of change of billing address, so that we can arrange payment for you from the rent collected
• Agent will conduct an inspection of the premises and provide a Condition Report to the landlord via an online portal for your convenience.
• Landlord or previous Agent to hand agent full set of keys
• Agent of landlord to arrange any work needed on the property before open for viewing

MARKETING YOUR PROPERTY
• Prepare property ready
• Take professional photographs of the property
• Advertise property as soon as practical through online portals
• Show prospective tenants through property
• Provide updates to landlord with reference to inspections
TENANT SELECTION
• Tenant applications require 100-points ID
• Reference checking-contacting current or past landlord/agents, contacting personal references, and collecting written work references
• Check tenant details with Tenant Reference Australia (TICA)
• Discuss application with landlord and proceed if successful

SUCCESSFUL APPLICATION
• Collect two weeks rent deposit
• Provide each tenant with a set of keys
• Tenant signs lease and pays the required bond, fortnightly/monthly rent in advance
• Provide keys and Condition Report to tenant one day prior to lease commencement date plus a walk-through hand-over process
• Tenant returns completed Condition Report within three days of moving in

DISBURSEMENT OF FUNDS
• First Statement -advertising, letting fee and lease preparation fees deducted
• Fees disbursed on first working day of each month and/or mid-month
• Direct banking facilities for prompt payment

ONGOING
First inspection is after three months of tenant moving in; next inspection is after 6/12 months or as advertised by landlord
By law, landlords are allowed to make a maximum of 4 routine inspections per annum
Management of your property being arrears, Rent reviews with current market values, Tenant and Landlord inquiries, attending to any maintenance/ repairs by our reliable tradespeople at reasonable costs or by your preferred tradesperson
RENTAL PAYMENTS
Whilst considerable care is taken in selecting a tenant, occasionally tenants fall into arrears of rent payment. When this occurs the following procedures are undertaken:
KGR Properties Group has an excellent record for arrears management which is largely contributed to management systems and relationships with our tenants.
Rent Arrears Procedure
4 days in arrears Courtesy call, sms or reminder letter/email to our customer.
8 days in arrears RTA Form 11 Notice to Remedy Breach will be served on the tenant
and a copy forwarded to the lessor for their records. This notice
allows the tenant 7 days notice to remedy the breach.

Expiry of the Form 11 RTA Form 12 Notice to Leave will be served on the tenant to
terminate the tenancy and a copy forwarded to the lessor for their
records. The notice period for this form is 7 days.

Expiry of the Form 12 Customer is to handover possession of the property to the Agent.
Failure to do so may result in the agent lodging an urgent tribunal application for termination/warrant of possession.
We always encourage open lines of communication with tenants to contact us immediately if you are unable to meet their rental payment commitments at any stage of the tenancy.

TERMINATION NOTICE
A Termination Notice can be issued for several reasons. The amount of days required is different depending on the reason it is given for. It is important that the correct notice is issued in accordance with the Residential Tenancy Act. Failure to fully understand the Act in regards to the Termination Notices may results in the notice being null and void.

RESIDENTIAL TENANCIES TRIBUNAL
The function of the Tribunal is to arbitrate any disputes between Tenants and Landlords/ Agents. To get the best results, it is important to have in-depth knowledge of how the Tribunal works and also of the Residential Tenancy Act.

"We treat your property as if it were our own"
For further information on maximising your rental return and minimising the stress of your investment property, please contact admin@kgrpropertiesgroup.com.au or phone 07 3343 4001.